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telent Password Help

This is the telent password logo. Use your telent password where you see this symbol.telent Password

Your telent password account is used for authenticating to certain telent services. For telent employees you should generally use your unique employee id for your account name.  External customers and partners should use their email address to access all services. Applications which accept the telent password often carry the telent password padlock logo. Clicking the padlock logo will bring you back to this service so that you can manage your own password.

Password Restrictions

While most people now understand the need for complex passwords on all systems, analysis shows that if permitted some people still choose simple passwords perhaps based on their name, or the name of the service they are trying to use, or a simple word such as password. As this authentication can allow you access to telent confidential or personal private data we have put in place the following complexity requirements to assist you in choosing a more secure password.

Your password must:

  • Be at least 8 characters in length.
  • Contain a minimum of  1 UPPERCASE or lowercase  letter(s).
  • Contain a minimum of  1 numeric digits.
  • NOT contain a £ (british pound) symbol as it cannot be typed on all keyboards.
  • NOT appear in the common password dictionary.
  • NOT contain your first or last name or userid.

We advise you to change your password on a periodic basis or immediately when you believe it may have been compromised. When changing your password you should choose a completely new set of characters rather than simply changing a sequence number. Some systems will reject your password if it hasn't been changed within a specified period of time.

How do I reset my password?

If you do not know your password or have never had one or simply wish to change it - the process is identical. Simply follow the three step self-service reset process. You enter your email address to locate your account. You will be sent a unique unlock code  assuming your entered email address is registered. The email will contain a link back to this service or you can copy and paste the code if you prefer or the link has been garbled. You will then be able to set your password as desired. Sending the unlock code to your email ensures that only you can reset your password and that your email account is still valid. Note that you will only get an email reset if you have a telent  account However you should note that if someone else has access to your email then they can also set your telent password.

Staff working in IT cannot set or see your password.

Disclaimer

telent and its 3rd parties take no responsibility for the security of your data should you attempt to bypass the security measures we have put in place. This includes but is not limited to setting what we would consider a low security password, disclosing your passwords to someone else, recording your password in any format including writing it down or storing it on an electronic device, or disclosing your personal password strategy.

For telent staff: If you deliberately or negligently disclose your password and you have delegated access to company information or other people's data we will treat this as a serious breach of company security rules and initiate disciplinary procedures.

For external customers and partners: If we believe you are not using your telent password account appropriately or in a manner which puts the security of the telent business at risk we will immediately revoke your account privileges and may refuse to reinstate it.

telent and its 3rd parties take no responsibility for the security of external systems such as your Internet Banking should you set security details identical or similar to those systems.